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Help Center
Self-service resources
FAQs, guides, and troubleshooting documentation
Bug Reports
Report issues
Submit bugs and technical issues via email form
Response Time
Within 24-72 hours
Typical response time for support requests
Contact Us
Have questions? We're here to help
Support Categories
Have questions? We're here to help
General Inquiry
Questions about our service, pricing, or features
Business Inquiries
Partnership opportunities and enterprise solutions
Technical Support
Help with uploads, transcriptions, or account issues
We typically respond within 24 hours
Email Address: Have questions? We're here to help
We typically respond within 24 hours: We typically respond within 24 hours
Frequently Asked Questions
Quick answers to common questions about our support
How quickly do you respond to support requests?
Response times vary by plan: Free tier (48-72 hours), Premium (24 hours), Enterprise (4 hours during business hours).
What support channels are available?
We provide email support through our contact form. We do not currently offer phone or live chat support. All inquiries are handled via email.
Can you help with API integration?
Yes! We provide comprehensive API documentation and technical support via email for integration questions. Check our API Documentation page for detailed guides and examples.
How do I report a bug?
Please use the contact form below with "Bug Report" in the subject line. Include detailed information about the issue, steps to reproduce, and any error messages.